ONLINE STORE REGULATIONS - www.alanyaonlinetrips.com
Regulations apply from 1.01.2021.
Shop - an online store available at www.alanyaonlinetrips.com through which the Buyer can purchase Services available in the Shop.
Organizer - the Turkish travel agency ASI TURIZM based in Turkey, address: Saray Mah. Haci Hamdioğlu Cd. 23/1 07 400 Alanya. Organizer's license number A 7283
Seller - Agata Bromberek Uyar operating under the name TUR-TUR Agata Bromberek Uyar, ul. Kwiatkowskiego 48/8, 61-417 Poznań, NIP: 777 232 32 73, REGON: 639525593, handling online payments.
Online Shop Regulations - these regulations for the provision of electronic services, specifying the rules for using the Shop.
Consumer - an adult natural person with full legal capacity, making a purchase from the Seller not related directly to its business or professional activity.
Customer - an adult natural person with legal capacity, a legal person or an organizational unit without legal personality, but having legal capacity, making a purchase from the Seller directly related to its business or professional activity.
Buyer - both the Customer and the Consumer.
Personal data administrator - the entity deciding about the purposes and means of data processing.
The Seller is the administrator of the Buyers' personal data.
Order - a declaration of will submitted by the Buyer aimed directly at concluding a contract with the Seller by completing and sending the purchase form in electronic form available on the Store's website, including reading the Online Store Regulations and accepting its content.
Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Ticket - a personal ticket with the name of the tourist event, authorizing you to use the event described therein.
Cart - an element of the Store's software in which the Products selected for purchase are visible and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Organizer.
Newsletter - one of the services provided electronically in the Store by the Seller, consisting in sending marketing information by electronic means to the e-mail address provided by the Buyer, with his prior consent.
The prices given by the Seller are expressed in Polish zlotys (PLN) or euro (EUR), depending on the option chosen by the Customer.
The seller is not a VAT payer. The seller issues invoices without VAT.
Tickets are delivered via the Internet or at the Organiser's seat.
The seller provides the following payment methods:
- traditional transfer to the Seller's account number: 38 1140 2004 0000 3902 7716 7911, mBank within 7 calendar days from the date of placing the Order.
- online payment - online prepayment by bank transfer or Visa, Mastercard via the external payment system Przelewy24, ie PayPro SA ul. Kanclerska 15, 60-327 Poznań, NIP: 779-236-98-87 | Regon: 301345068, KRS number 0000347935
- cash on delivery - a payment option consisting in the payment by the Buyer upon receipt of the Product, i.e. at the Organiser's office or on the date of commencing the Service Conclusion of a sales contract
To order a Product via the Store, go to the Store's website, e.g. www.alanyaonlinetrips.com, and then select the Product following the information displayed on the Store's website.
In order to place an Order, the Buyer must perform the following steps:
adding the Product to the basket,
fill in the order form with such data as name and surname, address or the name of the Buyer,
providing the e-mail address and contact telephone number used during the stay in Turkey
choosing the payment method,
acceptance of the Store's regulations and the Conditions for participation in tours
confirmation of the will to conclude a contract, including selecting the button "I am ordering with an obligation to pay" or with an equivalent content.
After the Buyer provides all the data necessary to place an Order, a summary of the Order will be displayed. The order sent by the Buyer is a declaration of the Buyer's will to conclude a sales contract with the Seller, in accordance with the provisions of these Regulations. After placing the Order, the Buyer will receive a message confirming the Order.
The sales contract is considered concluded at the time of payment for the Order by the Buyer.
If you are not satisfied with the proper performance of the contract by the Organizer, you have the right to file a complaint in the scope related to the non-performance or improper performance by the Organizer of the services contained in the contract purchased at the ASI TURIZM Travel Agency. Complaints should be submitted in writing to the address of the tour operator, otherwise being null and void. Complaints are recognized by the Organizer on the terms described in the conditions for participation in the tours.
The right to withdraw from the contract
The consumer has the right to withdraw from a distance contract without giving a reason and without incurring costs.
The exceptions to the withdrawal from the contract are indicated further in the Regulations, ie the exceptions to the withdrawal from the contract.
The deadline for withdrawing from a distance contract is 14 calendar days from the moment the Consumer takes possession of the Product.
To meet the deadline for withdrawal from the contract, it is enough to send the Seller a declaration of withdrawal before its expiry in the form of an e-mail to the address email@example.com. The declaration of withdrawal should be sent to the Seller's e-mail address. The consumer may use the model withdrawal form provided by the Seller or use Annex 2 to the Act of 30 May 2014 on consumer rights.
The consumer may also draw up a letter of withdrawal from the contract by himself, and at least the following are considered necessary:
Consumer's identification and address data,
name or symbol of the returned Goods,
the date of receipt of the Goods by the Consumer,
bank account number or other method of reimbursement of the costs of the Goods by the Seller.
The Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the contract.
If the Consumer sends a declaration of withdrawal from the contract by traditional means, the date of sending the correspondence is the date of sending the correspondence in order to meet the 14-day withdrawal period. In the event of withdrawal from the contract, the contract is considered void.
Exceptions to withdraw from the contract
When ordering a Product, the Consumer who collects the Ticket before the expiry of the 14-day withdrawal period loses the right to withdraw from the order in accordance with art. 38 point 13 of the Act of 30 May 2014 on consumer rights.
Pursuant to Article 38 of the Act of May 30, 2014 on consumer rights, the Consumer is not entitled to withdraw from the contract: for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer, who was informed prior to the commencement of the service that after the entrepreneur had fulfilled the service, he would lose the right to withdraw from the contract; in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract; in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
The Seller will return the funds paid by the Consumer within 14 days of receiving the Consumer's statement on withdrawal from the contract, using the same method of payment as used by the Consumer, unless the Consumer agrees to a different method of refund.
Principles of complaints based on the warranty
The consumer has the right to submit a complaint under the warranty granted by the Seller within 2 years from the date of the release of the Product in connection with the disclosed physical (non-compliance with the contract) or legal defect.
The consumer may submit a request to the Seller under the warranty within one year from the date of noticing the defect. Any complaints from Buyers should be sent in writing or to the Seller's e-mail address.
The Seller will consider the complaint within 14 days from the date of its receipt, by sending a reply to the e-mail address or correspondence address provided by the Consumer.
The complaint should contain at least:
Consumer's name and surname, address, postal code, name of the purchased Product, justification of the complaint, the date when the defect of the Product was revealed, confirmation of the purchase from the Seller (optional, depending on the circumstances, the Consumer may present one of the following: proof of purchase, order number, payment confirmation, e-mail confirming the order by the Seller, etc.)
The seller will consider the complaint within 14 days from the date of its receipt, by sending a reply to the address indicated by the consumer (including e-mail address).
Personal data protection
placing and executing Orders in the Store,
the Buyer's subscribing to the newsletter,
contacting the Buyer with the Seller via the contact form as well as by phone or e-mail to the direct addresses of the Seller provided on the Store's website.
Technical requirements necessary to use the Store as well as Products and Services
To use the Store and the Products and Services, the Buyer must have:
devices with Internet access (computer, tablet, telephone);
It is permissible to use other versions of web browsers, provided they ensure full compatibility with the versions mentioned above.
an active and properly configured e-mail account enabling the Buyer to receive e-mail messages.
For the safe use of the Store and its Products and Services, it is recommended that the device used by the Buyer should have in particular:
an up-to-date antivirus system,
an effective firewall,
installed operating system and web browser updates related to security,
an activated function of accepting cookies and Java Script in the web browser,
software that can read files in .PDF format
The Seller is not responsible for the Buyer's failure to comply with the above technical requirements necessary for cooperation with the ICT system he uses. In particular, it concerns cases when the Buyer has incorrectly configured the e-mail account or has not configured at all and therefore e-mails from the Buyer to the Seller or from the Seller to the Buyer are not reaching the Buyer.
During the execution of the Order, the Buyer, who, independently of him, may subscribe to the Seller's Newsletter.
The newsletter consists in sending marketing information by the Seller by e-mail to the e-mail address provided by the Buyer, with his prior consent.
In order to effectively subscribe to the Newsletter, the Buyer is obliged to correctly provide the e-mail address to which the information is to be sent and to confirm the subscription.
The subscription is confirmed after saving. It consists in confirming the subscription by the Buyer by logging into the e-mail address provided and clicking on the activation link in the confirmation message.
The Buyer may at any time withdraw his consent by using the unsubscribe option (unsubscribe), which is available in each marketing message sent by the Seller for the Buyer's order.
The Buyer may also ask the Seller directly to withdraw consent to receive the newsletter at any time, without affecting the compliance of processing prior to the withdrawal of consent.
Exclusive rights to the content provided as part of the Store, in particular copyrights to photos, names, trademarks of the Store, including graphic elements, software and database rights are legally protected and are vested in the Seller or third parties with whom The seller has concluded appropriate agreements. It is forbidden to copy or other forms of use of any elements of the Store without the consent of the Seller.
Online purchase of a Product does not transfer the proprietary or personal copyrights to these Products to the Buyer. The buyer may only use it for his own needs.
In the event of infringement of the proprietary copyrights to photos, names, trademarks of the Store, including their graphic elements, software and database law, the person who committed the infringement (including the Customer) bears the liability provided for in copyright or intellectual property laws.
Each disclosed case of infringement of proprietary copyrights or rights on intangible goods, for which the Seller is the sole administrator and authorized, will authorize the Seller to impose a contractual penalty in the amount of PLN 600 on the individual infringer.
The ODR (Online Dispute Resolution - ODR) platform is an interactive website for Consumers and Sellers wishing to resolve a dispute out of court.
The ODR platform is available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL
Via the ODR platform, a consumer residing in the EU, Norway, Iceland, Liechtenstein may submit a complaint regarding goods or services purchased over the Internet from a Seller based in the EU, Norway, Iceland, Liechtenstein.
Submitting a complaint is done by filling in an electronic form and finding the appropriate entity that will deal with the dispute resolution.
All institutions listed on the platform have been verified to ensure that they comply with the relevant regulations and are registered by national authorities.
In matters not covered by these Online Store Regulations, the relevant generally applicable provisions of Polish law, in particular the Civil Code, shall apply.
The court competent for any disputes arising from the contract of sale is the court competent for the seat of the defendant or the court competent for the place of performance for the Consumer.
The place of performance is, in particular, the designated place to which the Seller is obliged, in accordance with the contract, to send the Product or Goods to the Buyer.
The consumer also has the right to transfer the dispute to an entity authorized to out-of-court settlement of consumer disputes in accordance with the Act on out-of-court resolution of consumer disputes (Journal of Laws 2016.1823 of 2016.11.09) without prejudice to the possibility of bringing an action before a common court.
Buyers can get free access to the Online Store Regulations at any time on the Store's website and print it out.
These Online Store Regulations enter into force on the day they are published on the Seller's website.
The Seller reserves the right to amend these Regulations at any time. The new or amended Regulations come into force after 14 days from their publication on the Seller's website.